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NOTE: THERE ARE TWO UPDATES BELOW ~ One is a form letter letter from the company to everyone who wrote to them about this. The second one is a letter from the company to the person who owns Chai and starts out, Dear Daniel
This link is to the site where the Lab, Chai's story is posted ! He lost his tongue as a result of this ! !
http://www.thechaistory.blogspot.com/Here are the video links in case you have trouble reading the site as it has a black background.
http://www.youtube.com/watch?v=FREkmqw1qF8(This is video of Chai showing the pain level that he had for the first three days despite being on heavy doses of pain medication)
http://www.youtube.com/watch?v=-yGn9YTIp2EAdditionally, I now have to re-teach my dog to eat, drink and adjust to life without his tongue. Feeding him takes me about 90 minutes twice a day and for at least this first week he is not to be unattended for more than 20 minutes at time.
Additionally, it happened to their friends French Bull dog and they were able to get is off after much work and pain to the dog!
In addition to that, here is a link,the Log cabin Animal Hospital blog where they *also* treated Rosco, a German Shepard mix, for the another dog for the same issue!
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NOTE: All of a sudden this page (below) is issuing a 404 (Page not found) has disappeared from the site, ummmmmmm !
http://www.logcabinanimalhospital.com/index.php/toy-ball-stuck-on-dogs-tongue/Quote:
UPDATE: Four Paws is sending a form letter response to this situation. Here is the letter they are sending out to everyone who writes to them. Nothing on their site about it , yet either.
Thank you for your recent note expressing concern over the Four Paws® Pimple Ball with Bell. We were equally alarmed to learn that a dog may have injured himself while playing with this toy.
Dogs have been enjoying the Pimple Ball with Bell for more than a decade with over 500,000 units sold. In all the years this product has been on the market, this is the first injury of this nature that we are aware of. Unfortunately, accidents sometimes happen. That’s why we recommend that dogs always be supervised when they are playing with any toy. We take great care in developing safe products for pets and their owners.
At this point we have identified the problem and are not shipping any more Pimple Balls. We have contacted customers that carry this product and have asked them to immediately return their inventory.
Thank you for your concern and feedback. Please know that we are in direct communication with the pet owner whose dog was injured. At Four Paws, happy pets and satisfied pet owners are our number one priority. Rest assured we will continue to work hard to deliver on our priority.
Sincerely,
Allen Simon
President, CEO
Four Paws Products
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Here is the latest letter (below) which was sent to the owner of the dog. I went to the Four Paws site a few minutes ago (I check every day, several times a day ) .....
It it is still advertised on their site
http://fourpaws.com/products/pimple-ball-with-bell.htm And there is nothing on the front page or in their news page mentioning it~
http://fourpaws.com/news/ ________________________________________________________________
Dear Daniel,
Once again let me start off by saying how truly sorry Four Paws is for the pain that you and Chai have endured. As we discussed we immediately ceased shipment of the product in question when we learned of the problem.
After reviewing the product we found there to be a manufacturing flaw in the mold. By simply looking at the product the problem is not visible, that is why our QC Department did not catch this prior to the product being shipped. The toy has a large hole on one side and a small hole on the other side. The smaller hole is there to insure airflow in order to prevent any type of suction. At first glance, the ball appears to be fine; it is only when you hold it up to the light that you can see that the smaller hole is not completely open. We have reached out to all of our customers to have them remove this product from their shelves and return them to us. We are reworking all of this inventory to insure that the product functions correctly.
We are also going to post on our website and by any other means we can find to let consumers know that if they currently have this product, they should hold it up to the light and make sure the small hole is completely opened. If it is not, all they need to do is take a sharp object such as a nail and carefully push it through the small hole to open up the airway. Please be assured that we have taken all necessary steps to ensure that a situation like this does not happen again.
We hope that you feel confident that we have been responsible in our quick action in correcting this problem.
Sincerely yours,
Four Paws Products
